Graha Madesimon Hotel Ketewel

Frequently asked questions

• Dining & Food
  • What breakfast options are served at Graha Madesimon Hotel Ketewel?

    Guests can enjoy diverse morning meals at the on-site restaurant, featuring several international and local styles:

    • Format: Choice of À la carte, Continental, American, or Asian menus.
    • Dietary Options: Special Vegetarian and Halal-friendly selections are available upon request.
    • Pricing: Served for an additional charge of 50,000 IDR per person if not included in the room rate.

    NOTICE: Breakfast service typically begins at 07:00 AM, but guests may request earlier service for excursion days.

• Family & Children
  • Can families request an extra bed or crib at Graha Madesimon?

    The property offers specific amenities to ensure a comfortable stay for guests traveling with children of all ages:

    • Extra Bed: Available for a surcharge in larger units; advanced reservation is recommended.
    • Toddler Beds: Specialized toddler beds and cribs are provided to enhance safety for the youngest guests.
    • Safety Features: Rooms include private entrances and secure balcony areas for family privacy.

    NOTICE: Please contact the front desk at least 24 hours before arrival to ensure bedding availability.

  • Are there kitchen facilities available for preparing infant meals?

    Graha Madesimon provides convenient solutions for families needing to prepare specific meals or store milk:

    • Shared Kitchen: A fully equipped shared kitchen is accessible for all resident guests.
    • In-Room Amenities: Each unit features an electric kettle and complimentary bottled water.
    • Refrigeration: Storage for perishables is available to maintain food safety for infants and children.

    NOTICE: Guests are required to clean any shared equipment immediately after use for hygiene purposes.

  • Does the hotel provide child-safe swimming areas or pool amenities?

    Supervised aquatic recreation is possible within the property grounds through multiple swimming facility options:

    • Indoor Swimming Pool: A temperature-controlled indoor pool provides a sun-safe environment for kids.
    • Outdoor Pool: Features a garden setting with shallow areas suitable for supervised wading.
    • Essentials: Complimentary pool and beach towels are provided for all family members.

    NOTICE: Children must be accompanied by an adult at all times when using the swimming facilities.

• Check-in, Check-out & Policies
  • How are late check out and express arrival handled at Graha Madesimon?

    The management utilizes streamlined procedures to assist guests with flexible arrival and departure schedules:

    • Standard Times: Check-in begins at 14:00, and check-out is required by 12:00.
    • Express Services: Dedicated Express Check-in and VIP Check-in desks minimize waiting times.
    • Late Transitions: Late check out is subject to availability and may incur additional fees based on the hour.

    NOTICE: A valid government-issued photo ID and a credit card are required during the check-in process.

• Location & Transport
  • How far is Graha Madesimon from UC Silver Gold and other Ketewel landmarks?

    The hotel is situated in a culturally rich area with several major attractions within a short distance:

    • UC Silver Gold: Located approximately 1 km from the property for jewelry enthusiasts.
    • Phalam Batik and Souvenirs: A convenient 1 km walk for traditional Balinese textiles.
    • Temple Visits: Campuhan Windhu Segara Temple is situated just 2 km away.
    • Gardens: Taman Festival Park is accessible within a 2 km radius.

    NOTICE: The hotel provides bicycle rentals which are ideal for reaching these local landmarks within 10 minutes.

  • What are the best transport links to the airport and Batubulan Bus Terminal?

    Travelers have access to several transit hubs and private transfer services for regional exploration:

    • Batubulan Bus Terminal: Located within a 15-minute walking distance for local bus routes.
    • Airport Proximity: Ngurah Rai International Airport is approximately 21 km (13 miles) away.
    • Shuttle Service: A paid airport shuttle can be arranged directly through the 24-hour concierge.

    NOTICE: Airport transfer bookings should be confirmed at least 12 hours in advance to ensure driver availability.

• Facilities & Amenities
  • Does Graha Madesimon offer high-speed Wi-Fi and free parking?

    The property ensures guests remain connected and provides secure facilities for those traveling with vehicles:

    • Connectivity: Complimentary high-speed Wi-Fi is accessible throughout all rooms and public areas.
    • Parking: Free public parking is available nearby without the need for a prior reservation.
    • Workspaces: Every unit includes a dedicated desk for business travelers or remote workers.

    NOTICE: While parking is free, it is subject to local availability on a first-come, first-served basis.

• Activities & Nearby Attractions
  • What beach and nature activities are accessible from Graha Madesimon?

    Guests can explore the natural beauty of Bali with ease due to the hotel's coastal location:

    • Beach Access: Gumicik Beach is 1.8 miles away, and Pantai Padang Galak is within 2 km.
    • Waterfalls: The famous Tegenungan Waterfall is located roughly 7.7 miles from the guest house.
    • Active Leisure: On-site bicycle rentals and guided walking tours are available for local exploration.

    NOTICE: Walking tours may require a minimum number of participants and are subject to weather conditions.

• Pets
  • Is Graha Madesimon Hotel Ketewel a pet-friendly property?

    To maintain a serene and hypoallergenic environment for all guests, the property follows a strict animal policy:

    • Restrictions: No pets are allowed within the guest rooms or common areas of the hotel.
    • Service Animals: Guests requiring service animals should contact management prior to booking.
    • Alternatives: The concierge can provide information on local pet boarding facilities nearby.

    NOTICE: Unauthorized pets on the premises may result in immediate cancellation of the stay without a refund.

• Fees & Taxes
  • Are there mandatory resort fees or security deposits required at Graha Madesimon?

    The property maintains transparent pricing with standard payment protocols for all staying guests:

    • Local Taxes: Standard government taxes are typically included in the final booking price.
    • Payment Methods: The hotel accepts Visa and MasterCard for all on-site transactions.
    • Security Deposit: A small refundable deposit may be requested at check-in for incidental charges.

    NOTICE: All cash payments must be made in the local currency, Indonesian Rupiah (IDR).

• General Policy, Safety & Accessibility
  • What accessibility features are available for guests with limited mobility?

    Graha Madesimon is designed to accommodate various guest needs through several structural features:

    • Room Access: Ground floor units and wide door widths facilitate easier entry for guests.
    • Bathrooms: Features include walk-in showers and tiled flooring to prevent slips.
    • Common Areas: The restaurant and shared lounge are located on the ground level for seamless access.

    NOTICE: Please specify any mobility requirements during the booking process to ensure a ground-floor room assignment.